Refund policy

Inspection and Damage Claims

• Please inspect your order upon delivery.

• Any damage must be reported within 3 days of delivery.

• Flat White will not be liable for any damage claims made after 3 days.

Returns and Exchanges

• Unwanted items can be returned within 30 days for a refund or exchange.

• Returns made between 30 days and 2 months may be eligible for store credit.

• All returns must be:

  • Unused, undamaged, and in original packaging.

  • Accompanied by the order confirmation/invoice.

  • Shipped at the customer’s expense and arranged by the customer.

Refunds and Store Credit

• Refunds are issued only if payment has been received by Flat White.

• After we receive and assess the returned product, eligible refunds/store credits will be processed within 48 hours.

• 100% refund applies only if:

  • The product is returned in original condition with tags, accessories, and outer packaging intact.

• Refunds will be made to the original payment method within 7 working days.

  • Note: Bank processing times may vary.

  • Flat White does not issue cash refunds.

• Ineligible returns (e.g. used or damaged items) will not be refunded.

Incorrect or Damaged Deliveries

• If an item is delivered incorrectly or damaged in transit, we will arrange collection and exchange.

Warranty Claims

• For items under warranty in Qatar, we will collect and repair or replace the item.

• For international purchases, warranty is back-to-base (customer ships the product to us).

Return Address:

RoundTable - Flat White Specialty Coffee Zone 63, Street 905, Building No. 8 PO Box 92636 The Gate Mall – Westbay, Qatar Phone: +974 – 50217659 Email: sales@flatwhite.qa